Refund policy and terms of use


Complete TOEFL Tests and Practice Packs

  1. All sales are final. There is a free sample test available for students to download and use in order to judge whether this particular product is a good fit. There are also free examples of the practice packs on the TST Prep site as well.
  2. Students will be granted immediate access to all purchased tests and practice questions. They will be notified of and sent any updated versions of the test up to one year after purchase.
  3. All questions are the property of TST Prep. Please refrain from sharing these questions since it is both illegal and detrimental to the growth of both students and TST Prep.

 

TST Prep’s TOEFL Courses

  1. We offer a 7-day money back guarantee on all TOEFL courses. However, each client is only allowed one course refund.
  2. We do not offer refunds for courses that are given as a package bonus.

 

TST Prep’s TOEFL Classes

  1. We offer a refund up to 24 hours before the start of the first class session for all group class package purchases.
  2. We reschedule classes when they are canceled 24 hours in advance. If a student doesn’t show up to class or cancels after the 24-hour deadline, there will be no makeup lesson. Please understand that teachers plan their lessons around your schedule and other student can not meet teachers because you have already booked a lesson.
  3. There are no makeup lessons or refunds for group classes after the starting time. Every group class is recorded and you will be sent the recording via email.
  4. If you have booked private lessons, we offer refunds on any unused lessons for up to 30 days after the original purchase.
  5. Your purchased lessons are valid for up to 1 year after the date of purchase.
  6. Each student in private lessons is only allowed to reschedule one class per month, even if the request to reschedule is received more than 24 hours in advance.

 

TST Prep’s Evaluations, Trial Lessons and Ebooks

  1. Unused evaluations and trial lessons are refundable within 30 days after purchase.
  2. We reschedule evaluations and trial lessons when they are canceled 24 hours in advance. If a student doesn’t show up to class or cancels after the 24-hour deadline, there will be no makeup lesson.
  3. Your purchased speaking and writing feedback, evaluations and trial lessons are valid for up to 3 months after the date of purchase.
  4. All students are entitled to up to two speaking evaluations. If students need more help and guidance, they should enroll in private or group classes.
  5. All book sales are final and non-refundable. Students are encouraged to download the free preview of the book before purchase.